Retail Operations Manager

4 days ago


Queenstown, New Zealand Mons Royale Full time

Company Overview

Mons Royale is a growing brand in the action and adventure sports space, dedicated to shifting the rider from synthetics to natural fibres. Our mission is to create clothing that is good for both people and the planet.

Job Description

We are seeking a highly skilled Store Manager to lead our retail team in Frankton, Queenstown. As our ideal candidate, you will have proven experience in a senior retail leadership role, with a track record of driving sales and leading a team.

About the Role

  • Lead a high-performing team to exceed KPIs and sales targets
  • Deliver an exceptional in-store experience that aligns with the Mons Royale brand and values
  • Drive local activations and community engagement to strengthen brand presence
  • Manage store operations, including stock control, cash handling, security, and visual merchandising
  • Collaborate with the Regional Manager to implement key retail initiatives and strategies
  • Foster a culture of continuous learning and development among your team

Requirements

  • Proven experience in a senior retail leadership role with a strong track record of driving sales and leading a team
  • Strong problem-solving skills and the ability to think on your feet in a fast-moving environment
  • Passion for sustainability, outdoor sports, and the Mons Royale brand mission
  • Solid understanding of retail operations, including POS systems, stock management, and customer service best practices
  • A proactive, hands-on approach with the ability to build an inclusive and motivated team culture

Benefits

  • Opportunity for Growth: Mons Royale is a fast-growing brand with lots of opportunities for career development, within and outside NZ
  • Mountain Town Lifestyle & Flexibility: We value time spent in the mountains and want to enable and encourage our staff to achieve a work/life balance
  • We value people and our team: Company culture is important to us, and we're often together in the mountains or catching up for a happy-hour bike ride
  • Embracing the entrepreneurial spirit: Being a part of a fast-growing brand means that there's never a dull moment and that you'll likely be involved in a lot of opportunities that may fall outside of your typical job description
  • Competitive Salary, Seasonal Product Allowance & Industry Discounts: Get access to Mons Royale gear and discounts across the outdoor industry
  • Team Building Activities and Incentives: From staff rides to community events, we believe in fostering strong team connections both in and outside of work

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