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Oxford District Client Account Representative
1 week ago
About the Company: Public-i is a leading provider of livestreaming, meeting management software, and audio-visual solutions to the local government sector. We pride ourselves on our commitment to customer service, ensuring our customers stay with us for the long term.
About the Role: This post-holder will be responsible for nurturing client relationships to ensure that our customers are getting the best value from their contracts with Public-i. As an Account Manager, you will act as an interface between the customer and internal teams, resolving client issues, following up on requests, and making sure feedback reaches the right places. You will also work closely with clients to implement solutions to their problems and assist other teams with work related to the client base.
The role requires a range of skills and attributes, including exceptional people skills, self-motivation, time management, and workload planning skills. Previous experience as an account or portfolio manager is advantageous, although not essential. Full training and a complete handover for the role will be given from the existing post-holder.
