Luxury Hotel Experience Manager

2 days ago


Wellington, Wellington, New Zealand Tangram Full time

**About The Role**

We are seeking a talented individual to join our experience team as a Duty Manager and Team Lead. As a key member of our team, you will be responsible for providing exceptional hospitality to our guests, working closely with our Hospitality Manager and Experience Team to ensure smooth service, and supporting our Head Chef and Sous Chefs in delivering a seamless guest experience.

**Key Responsibilities**

  • Lead by example, demonstrating a passion for providing excellent hospitality and a commitment to delivering exceptional results.
  • Collaborate with the Experience Team to develop and implement initiatives that enhance the guest experience.
  • Maintain high standards of customer service, ensuring that all guests feel valued and respected.

**Requirements**

  • Strong leadership and communication skills, with a proven track record of success in a similar role.
  • Availability to work at least one weekend day and flexibility to work varied shifts, including mornings, evenings, and weekends.
  • Duty Managers Certificate required (or willingness to obtain).

**What We Offer**

  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.
  • A competitive salary and benefits package, including 50% staff discount on food and drinks.


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