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Customer Experience Strategist

2 weeks ago

Auckland, Auckland, New Zealand Chorus Full time

Empowering Aotearoa's Digital Future
We're Chorus, the team driving Aotearoa's digital future through ultra-fast fibre. Our purpose is to unleash potential through connectivity, enabling better futures for our nation.

Key Role Responsibilities
You'll work on designing, testing, and fine-tuning new propositions using data and customer feedback. You'll gather insights from NZ fibre homes and businesses, track key performance indicators, and share learnings to improve our products.

Requirements and Qualifications
We're looking for someone with around 5+ years of experience in a commercial, marketing, or product development role. You should have experience working with customer insights, competitive intelligence, and data analytics. Proven ability to support proposition development, launch, and execution is essential.

Our Mindsets
We're a company that values diversity, innovation, flexibility, and work-life balance. We're a caring and open-minded team that embodies our mindsets of 'be bold, ignite growth', 'honour our past, reimagine our future', and connect communities, empower people.