Client Services Manager

1 week ago


Gisborne, Gisborne, New Zealand Stackadapt Inc. Full time

Job Summary: We are seeking an experienced Client Services Manager to join our team at StackAdapt Inc. As a key member of the Enterprise revenue organization, you will lead a team of Account Managers, ensuring exceptional customer service delivery and optimizing campaigns for top performance.

This role requires a strong understanding of programmatic media buying, enterprise-level customers, and team leadership. If you are a results-driven professional with excellent communication skills and a passion for innovation, we encourage you to apply.

Responsibilities:

  1. Leadership: Lead a team of Account Managers, aligning them with company objectives and promoting a collaborative work environment.
  2. Business Growth: Work closely with Brands, Agencies, and Holding Companies to plan and scale business growth while achieving high performance targets.
  3. Revenue Management: Track, monitor, and evaluate quarterly revenue targets for each Account Manager, focusing on account retention and growth.
  4. Client Support: Own client support structures and portfolio product needs, translating client requirements into product strategy.
  5. Team Development: Prioritize direct report development by creating and implementing individualized growth plans focused on skill enhancement, career progression, and personal development.
  6. Communication: Serve as the primary point of contact for assigned accounts, providing in-depth client consultation on StackAdapt DSP.


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