Social Welfare Professional

2 weeks ago


Auckland, Auckland, New Zealand Ministry of Social Development Full time

About the Role

Case Manager | Kaituitui

The Ministry of Social Development is a people-centred organisation. We're in communities across New Zealand, working with partners to help people be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

We're seeking a Case Manager to join our team in Helensville. The focus of this role is to help support people into employment, emergency housing, tenancy reviews, social housing assessments, administer hardship grants and other financial assistance as required.

Responsibilities

  • Work independently and collaboratively with other team members to assess client needs and develop personalized support plans
  • Provide case management support, advice, and guidance to clients in a timely, professional, and empathetic manner
  • Manage a caseload of clients and maintain accurate records of client interactions and progress
  • Conduct interviews with clients, employers, and other stakeholders to identify barriers to employment and develop strategies to overcome them
  • Monitor client progress and make adjustments to support plans as necessary
  • Navigate various computer systems to record and manage client information
  • Maintain up-to-date knowledge of relevant legislation and policies

Requirements

  • You have strong people skills and be able to negotiate outcomes
  • Empathy, conscientiousness and problem-solving are some of your key strengths
  • You are dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough

What You'll Need to Succeed

In order to succeed in this role, you will need to demonstrate a high level of skill and experience in case management, social work or a related field. You will also need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.



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