Social Support Specialist
2 weeks ago
About Us
The Ministry of Social Development is a people-centred organisation that works in communities across the country to help New Zealanders be safe, strong and independent. Our team provides social policy advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities. We're committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
Job DescriptionWe're seeking a Case Manager to join our team in the Helensville Service Centre. The focus of this role is to help support people into employment, emergency housing, tenancy reviews, social housing assessments, administer hardship grants and other financial assistance as required.
Key Responsibilities:
- Work independently and collaboratively with other team members to assess client needs and develop personalized support plans
- Provide case management support, advice, and guidance to clients in a timely, professional, and empathetic manner
- Manage a caseload of clients and maintain accurate records of client interactions and progress
- Conduct interviews with clients, employers, and other stakeholders to identify barriers to employment and develop strategies to overcome them
- Monitor client progress and make adjustments to support plans as necessary
- Navigate various computer systems to record and manage client information
- Maintain up-to-date knowledge of relevant legislation and policies
What You'll Need To Succeed:
- Strong people skills and ability to negotiate outcomes
- Empathy, conscientiousness and problem-solving are key strengths
- Ability to work in a fast-paced, pressured environment and make good, considered decisions
- Dependability and grit to show up and work hard even when the going is tough
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