Vehicle Service Coordinator

5 days ago


Auckland, Auckland, New Zealand Musterrecruit Full time

We're seeking a highly motivated Service Advisor to join our team in Central Auckland. As a key member of our aftersales department, you will be responsible for delivering exceptional customer experiences and ensuring the success of our portfolio.

The ideal candidate will have a strong background in service advisor and aftersales practices, excellent communication skills, and the ability to manage time effectively. They should also be proactive in their approach to customer service and be comfortable working under pressure.

About this role:

  • Deal with customers in a professional, prompt, and courteous manner.
  • Have a flexible approach to vehicle drop-off and delivery.
  • Pro-actively communicate within the team to ensure customers are informed on vehicle progress.
  • Maximise opportunities to upsell customers.
  • Communicate with management and distributor on recalls, training, and warranty matters.
  • Maintain a strong relationship with key accounts and fleet clients.
  • Provide technical support and advice to the client base.

About you:

  • Candidate must be customer-focused, with strong relationship maintenance and communication skills.
  • Experience as a Service Advisor or Aftersales Advisor preferred.
  • Self-motivated, with a proactive approach to customer service.
  • Ideal candidate will have an automotive technical background.
  • Strong computer literacy and numerical skills essential.
  • Able to manage pressure comfortably.
  • Enjoy the front-line role and have passion and drive to enhance your career.
  • Enjoy a day-to-day challenge and thrive on success.


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