Tesla Electric Vehicle Service Representative

5 days ago


Auckland, Auckland, New Zealand Tesla Full time
About Us:

Tesla is a world leader in electric vehicle technology and innovation. We are committed to delivering exceptional customer experiences and making sustainable energy accessible to everyone.

Job Summary:
We are seeking a highly skilled Service Advisor to join our team in Auckland South. The successful candidate will be responsible for providing outstanding customer service and ensuring that our customers have an exceptional experience when visiting our service center.

Key Responsibilities:
  1. Provide exceptional customer service and respond to customer inquiries and concerns.
  2. Determine the best course of action to resolve customer issues and escalate if necessary.
  3. Accurately record customer interactions and data into our Dealer Management System.
  4. Communicate with customers throughout the service process, including estimated completion times and regular updates.
  5. Coordinate delivery or pickup of customer vehicles.
  6. Follow up with customers to ensure they are satisfied with the work performed.


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