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Financial Relationship Director

1 week ago

Auckland, Auckland, New Zealand Credit Corp Full time

About Us

Credit Corp is Australia's largest promoter of financial inclusion, with 2200+ people across the globe. Our Auckland CBD location offers a unique blend of work and lifestyle, with hybrid WFH flexibility for work-life balance.

Your New Role

As a Financial Relationship Director, you will play a key role in managing daily communications and client requirements. This includes leading and developing our Client Liaison Officers, strengthening client relationships, and ensuring exceptional post-sales support for both internal and external stakeholders.

Key Responsibilities

  1. Lead and develop a high-performing team to achieve activity levels and service quality
  2. Continuously improve business and operations methods through process innovation and collaboration
  3. Foster a culture of knowledge sharing and teamwork to achieve team targets and personal targets
  4. Interpret and analyze data to drive business outcomes and ensure SLA's are met
  5. Maintain a dynamic and supportive team environment, promoting work-life balance and inclusivity

What We Offer

We provide a comprehensive package of benefits, including flexible hybrid work arrangements, ongoing coaching and development opportunities, and employee benefits such as wellbeing initiatives. You will also have access to regular team engagement events and 'Dress For Your Day' attire options.

Your Skills and Qualifications

  • Excellent written and verbal communication skills, with the ability to adapt to diverse client needs
  • Exceptional time management and organizational skills, with a focus on prioritizing tasks and meeting deadlines
  • Lateral thinking, problem-solving, and critical analysis skills, with the ability to interpret complex data
  • Numerate with the ability to interpret large quantities of performance data, identifying trends and areas for improvement
  • Strong interpersonal and coaching skills, with the ability to relate to individuals with different learning styles

About You

If you have a passion for customer-focused roles, a commitment to teamwork and collaboration, and a desire to make a meaningful impact, you will thrive in this role. We value diversity, inclusivity, and respect, and are committed to creating a workplace that reflects these values.