Financial Crime Investigations Team Lead
2 days ago
We are seeking an experienced Senior FCI Analyst to join our team, who can manage the more complex customer expectations on resolution and timeframes, being cognisant of the needs of an Institutional, Corporate, Commercial or Business client to that of a Retail Banking client.
The successful candidate will have a proven ability to communicate effectively and confidently (written and oral) with a diverse range of people including stakeholders and upset or difficult customers and manage challenging conversations.
About the Job:
This is a permanent senior level role in the end-to-end management of financial crime to comply with Anti Money Laundering (AML) / Counter Terrorism Financing (CTF) legislation and ASB regulatory requirements.
Day to day, you will be responsible for conducting enhanced customer due diligence by interacting with our customers and balancing exceptional customer service with compliance obligations.
You will conduct complex investigations, and, through the analysis and interrogation of information received from internal and external sources, make sound decisions as to the next steps ensuring a seamless banking experience whilst meeting our regulatory obligations.
- Manage high risk customer activity ensuring compliance with sanctions obligations, AML/CFT legislative requirements and internal policies through the assessment, investigation and appropriate remediation of alerts, exceptions, cases and exiting customers where required within agreed Service Level Agreement (SLA) time frames.
- Report suspicious activity to the NZ Police Financial Intelligence Unit (FIU) as required.
- Provide SME guidance to colleagues and contribute to wider bank projects which involve or impact FCI.
- Proactively support the Manager / TL to drive a culture of Continuous Improvement by reviewing, validating and adapting processes to accommodate business and volume changes and to ensure that all internal processes are continuously reviewed to deliver efficient, accurate and compliant processes.
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