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Sales and Team Development Director

2 weeks ago

Queenstown, New Zealand Mons Royale Full time

About Mons Royale

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Mons Royale is a pioneering action sports brand that is committed to making a positive impact on the environment and the communities we serve.

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Job Description

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We are seeking an Operations and Customer Experience Manager to join our team in Frankton, Queenstown. As a key member of our team, you will be responsible for delivering an exceptional customer experience, managing store operations, and developing a high-performing team.

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Key Responsibilities:

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  • Develop and implement strategies to drive customer satisfaction and loyalty.\
  • Manage store operations, including stock control, cash handling, security, and visual merchandising.\
  • Lead and motivate a high-performing team to exceed sales targets and KPIs.\
  • Cultivate a culture of continuous learning and development among your team.\
  • Collaborate with the National Retail Manager to implement key retail initiatives and strategies.\
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Requirements:

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To be successful in this role, you will need:

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  • A proven track record of delivering exceptional customer experiences and managing store operations in a retail leadership role.\
  • Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.\
  • A passion for sustainability, outdoor sports, and our brand mission.\
  • A solid understanding of retail operations, including POS systems, stock management, and customer service best practices.\
  • A proactive approach with the ability to build an inclusive and motivated team culture.\
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Benefits:

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We offer a competitive salary, seasonal product allowance, industry discounts, and a range of benefits that reflect our commitment to our employees' well-being and career growth.