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Data Provisioning Analyst
1 week ago
Daisy Group seeks a skilled Data Provisioning Coordinator to join its team, supporting the delivery of voice, connectivity, mobile, phone systems, and cloud services to UK businesses. As part of this role, you will be responsible for managing orders from setup to resolution, ensuring timely and accurate processing.
Responsibilities include:
- Making welcome/confirmation calls and sending confirmation emails
- Handling first-line installations support calls
- Accurately inputting order details onto all systems
- Liaising with customers/business/resellers partners and suppliers regarding order queries/amendments
- Providing technical advice to customer/business partners/resellers and internal staff
- Placing all order types on Openreach and other Supplier Portals
- Dealing with order rejections
- Liaising with customers/business partners and suppliers to resolve issues and provide regular updates
- Raising and resolving provisioning escalations and faults
- Checking all accounts are set-up and billing correctly
- Scheduling and actioning all tasks to completion within specified timescales
