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Professional Billing Operations Specialist

2 weeks ago

Nelson, Nelson, New Zealand Giacom Group Full time

Giacom Group, a leading technology platform provider, is seeking a detail-oriented and analytical individual to join our Billing Operations team as a Billing Analyst.

We are looking for someone who wants to enhance their career within a vibrant and innovative organisation.

Key Responsibilities:
  • Manage billing cycles and processes to ensure accurate and timely invoicing for our partners.
  • Analyse billing data to identify discrepancies and resolve billing issues efficiently.
  • Monitor fraud and maintain precise records and documentation.
  • Advise partners on potential areas of loss and suggest remedies to increase margin and profitability.
  • Deliver high customer service by responding to queries and resolving them within documented SLA's.
  • Support partners in using our bespoke software by providing advice and training.
Requirements:
  • Demonstrable experience in a billing role, preferably within the technology or communications industry.
  • Experience working with aBILLity and/or Affinity billing platforms.
  • Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, Project, and Visio.
  • Strong analytical skills with attention to detail.
  • Excellent communication and presentation skills.
  • Ability to work independently and collaboratively within a team.
  • Strong problem-solving skills and proactive approach to process improvement.