Support Team Leader

3 days ago


Christchurch, Canterbury, New Zealand Medem Group Full time

As a Customer Support Manager at Medem Group, you will play a crucial role in supporting healthcare professionals to streamline operations and enhance care. We're a leading provider of software solutions for the healthcare industry, and we're committed to delivering effective outcomes for individuals in their care.

Our customer support team is dedicated to providing exceptional customer experiences, and we're seeking a leader who shares our vision. As a key member of our team, you will be responsible for understanding and exceeding customer needs, optimising processes, and enhancing the overall customer journey.

Key Skills:

  • Leadership experience – 5+ years of managing customer support teams in a SaaS or software environment (healthcare tech preferred)
  • Customer focus – A collaborative, empathetic approach to enhancing customer experiences
  • Problem-solving skills – The ability to identify and address challenges effectively while driving meaningful improvements
  • Organisational skills – Proven experience managing in-office and remote teams
  • Project management skills – Experience managing customer onboarding projects is a bonus
  • Industry knowledge – Knowledge or sector experience is a huge plus

About Our Ideal Candidate:

We are seeking a dynamic and results-driven Customer Support Manager with a proven track record of delivering exceptional customer experiences. Key competencies include:

  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Demonstrated ability to build strong relationships with customers and stakeholders
  • Proven experience in process improvement and change management
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary and benefits package
  • Flexible working arrangements to support work-life balance
  • Opportunity to be part of our rapid growth plans
  • Working with a great team – gaining massive exposure


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