Patient Experience Director

4 days ago


Auckland, Auckland, New Zealand Abano Healthcare Pty Ltd Full time
Company Overview

At Abano Healthcare Pty Ltd, we're redefining patient engagement in the dental industry.

Job Description

We are seeking a Patient Experience Director to lead our patient engagement strategy, optimize our CRM systems, and drive exceptional experiences at every touchpoint.

Responsibilities:
  • Lead CRM Strategy: Oversee the development and optimization of our CRM systems to enhance patient engagement and retention.
  • Enhance Patient Experience: Design and implement strategies that create seamless, personalized, and high-quality experiences across our brands.
  • Data-Driven Insights: Utilize analytics and customer insights to improve patient communications and service offerings.
  • Collaboration & Innovation: Work closely with marketing, operations, and clinical teams to ensure a unified approach to patient care.
  • Digital Transformation: Drive initiatives that leverage AI, automation, and omnichannel engagement to revolutionize how we connect with patients.
Qualifications:
  • Proven experience in CRM leadership, patient experience, or customer engagement roles.
  • Strong expertise in CRM platforms (Salesforce, Hub Spot, or similar) and data-driven marketing strategies.
  • A passion for delivering outstanding customer experiences in healthcare, retail, or service industries.
  • Ability to lead cross-functional teams and influence senior stakeholders.
  • Strategic mindset with a hands-on approach to execution and problem-solving.
Benefits:
  • Be part of a growing, innovative company leading the dental industry.
  • Work within a network of highly skilled professionals across Australia & New Zealand.
  • Drive real impact by shaping how we engage with patients and elevate their experience.


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