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IT Support Professional

2 weeks ago

Tauranga, Bay of Plenty, New Zealand Ventia Full time

About the Role
This EUC & Digital Workplace Specialist role will be the face of Digital Services at our sites. As a customer-focused professional, you will engage with a wide range of stakeholders, including the executive leadership team, to deliver EUC & Digital Workplace solutions that enhance employee engagement and increase productivity.

Role Responsibilities
You will report to our General Manager - Digital Workplace, providing a simplified customer-centric experience at the onsite Tech Bar. Your responsibilities will include delivering endpoint management enhancements, ensuring CIS hardening of endpoint devices, and assisting in asset management of hardware. You will also deliver onboarding and offboarding processes, continuously driving service improvement for EUC & Digital Workplace.

Key Experiences and Skill
A strategic thinker with a desire to investigate, problem-solve, and continuously learn new technologies is essential for this role. You must have a customer-focused mindset and excellent written and verbal communication skills. Your ability to work independently to organise and prioritise demands, handle multiple complex tasks simultaneously, set and meet deadlines, and follow-through is crucial.