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Quality Assurance Officer

1 week ago

Auckland, Auckland, New Zealand New Zealand Ministry Of Economic Development Full time

About Us

The New Zealand Ministry of Economic Development is dedicated to creating a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We work with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities, and works to ensure quality housing is more affordable.

Job Description

In this role, you will provide quality case management, administration, and operational support to ERA members to assist them in carrying out their functions efficiently and effectively. You will have a key role in ensuring that files are actively managed, that parties are dealt with respectfully, and that members of the ERA are provided with the case management support they need to progress matters to a determination.

Key Responsibilities:

  • Providing administrative support to Authority Members, including diary and case management.
  • Building strong working relationships and effective communications with the Authority Members and team members.
  • Proofreading and checking simple calculations.
  • Strong administration skills with the ability to plan, prioritise, and organise your work.

Requirements:

  • Excellent customer service skills and service delivery mindset.
  • Strong IT skills, particularly with Microsoft products, working with databases, and proficiency in calendar management.
  • Experience managing a large case or file load, both electronic and hardcopy.
  • Strong administration skills with the ability to plan, prioritise, and organise your work.
  • Ability to react and respond to changing priorities and deadlines.
  • Attention to detail and the ability to follow instructions effectively.
  • A high standard of written and oral communication skills.