Laboratory Operations Manager
4 days ago
About the Role
We are seeking a skilled and motivated Medical Laboratory Technician with leadership experience to lead and manage a quality blood collection service within Canterbury Health Laboratories.
As the Supervising MLT, you will be responsible for balancing your supervisory role while also participating in routine blood collection (60:40).
You will supervise and monitor the quality of phlebotomy services across the Blood Test Centres and hospital wards, ensuring that all aspects of the service are client-focused, effective, and meet the highest standards of excellence.
Your Key Responsibilities
- Collaborate with the Section Head to provide high-quality service to clients across all locations.
- Ensure the Blood Test Centre and Phlebotomy service meet IANZ laboratory accreditation requirements regarding training, service delivery, and documentation.
- Liaise with clients to ensure their needs are met and that the service is tailored to meet their requirements.
- Supervise and manage staff to ensure appropriate human resources are available to meet service objectives.
- Ensure all staff and individuals requiring training in phlebotomy are appropriately trained and supported.
- Promote and support quality initiatives, monitor outcomes, and implement improvements.
- Handle client feedback, including positive comments, inquiries, and complaints, to ensure satisfaction.
- Oversee equipment maintenance, supply procurement, and site maintenance functions.
- Provide accurate and timely communication to the Section Head.
- Ensure housekeeping duties are performed to maintain a safe and organized environment.
- Adhere to safety programs and procedures and ensure staff are well-informed about health and safety hazards and controls.
- Undertake other duties as directed by the Section Head from time to time.
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