Laboratory Operations Manager

4 days ago


Christchurch, Canterbury, New Zealand New Zealand Government Full time

About the Role

We are seeking a skilled and motivated Medical Laboratory Technician with leadership experience to lead and manage a quality blood collection service within Canterbury Health Laboratories.

As the Supervising MLT, you will be responsible for balancing your supervisory role while also participating in routine blood collection (60:40).

You will supervise and monitor the quality of phlebotomy services across the Blood Test Centres and hospital wards, ensuring that all aspects of the service are client-focused, effective, and meet the highest standards of excellence.

Your Key Responsibilities

  • Collaborate with the Section Head to provide high-quality service to clients across all locations.
  • Ensure the Blood Test Centre and Phlebotomy service meet IANZ laboratory accreditation requirements regarding training, service delivery, and documentation.
  • Liaise with clients to ensure their needs are met and that the service is tailored to meet their requirements.
  • Supervise and manage staff to ensure appropriate human resources are available to meet service objectives.
  • Ensure all staff and individuals requiring training in phlebotomy are appropriately trained and supported.
  • Promote and support quality initiatives, monitor outcomes, and implement improvements.
  • Handle client feedback, including positive comments, inquiries, and complaints, to ensure satisfaction.
  • Oversee equipment maintenance, supply procurement, and site maintenance functions.
  • Provide accurate and timely communication to the Section Head.
  • Ensure housekeeping duties are performed to maintain a safe and organized environment.
  • Adhere to safety programs and procedures and ensure staff are well-informed about health and safety hazards and controls.
  • Undertake other duties as directed by the Section Head from time to time.


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