Laboratory Quality Manager

3 days ago


Christchurch, Canterbury, New Zealand Canterbury District Health Board Full time

About the Role

This is an exciting opportunity for a dedicated Medical Laboratory Technician with leadership experience to join our team as a Supervising MLT within Canterbury Health Laboratories. As the Supervising MLT, you will be responsible for balancing your supervisory role while also participating in routine blood collection (60:40). You will supervise and monitor the quality of phlebotomy services across the Blood Test Centres and hospital wards, ensuring that all aspects of the service are client-focused, effective, and meet the highest standards of excellence.

Key Responsibilities:

  • Lead and manage a team of Medical Laboratory Technicians to deliver high-quality service to clients across all locations.
  • Ensure the Blood Test Centre and Phlebotomy service meet IANZ laboratory accreditation requirements regarding training, service delivery, and documentation.
  • Liaise with clients to understand their needs and develop strategies to meet those needs.
  • Supervise and manage staff to ensure they have the necessary skills and resources to meet service objectives.
  • Provide ongoing training and support to staff to ensure they are equipped to perform their roles effectively.
  • Monitor and evaluate the effectiveness of quality initiatives and make recommendations for improvement.
  • Handle client feedback in a professional and courteous manner to ensure satisfaction.
  • Oversee equipment maintenance, supply procurement, and site maintenance functions to ensure a safe and efficient working environment.
  • Communicate effectively with the Section Head to ensure timely and accurate information exchange.
  • Maintain a safe and organized work environment by performing regular housekeeping duties.
  • Comply with safety programs and procedures to ensure staff awareness of health and safety hazards and controls.

About you

To succeed in this role, you will require:

  • Experience in leading and supervising staff in a laboratory setting.
  • Strong understanding of Blood Collection Services or Medical Laboratory operations.
  • Registration with the Medical Sciences Council of New Zealand.
  • Excellent interpersonal and communication skills.
  • A strong focus on delivering high-quality results and exceptional customer service.
  • Ability to work effectively in a team environment.
  • Strong organizational and time management skills.
  • Ability to train and mentor staff to achieve their best performance.
  • Flexibility and adaptability in a dynamic healthcare environment.
  • Good physical and mental health to perform the demands of the role.

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