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Dispute Transformation Sr. Business Analyst
2 weeks ago
At Visa Inc., we are seeking a highly skilled Business Analysis Expert to play a critical role in the successful migration of our dispute management system to Pega.
Job Summary:The Senior Business Analyst will be responsible for creating detailed business user stories, managing change, and ensuring seamless integration of the new system.
Key Responsibilities:
- Business User Stories:
- Collaborate with stakeholders to gather and document detailed business requirements.
- Translate business requirements into clear, concise, and comprehensive user stories and acceptance criteria.
- Ensure user stories are aligned with business goals and objectives.
- Work closely with development and QA teams to ensure user stories are understood and implemented correctly.
- Develop and execute change management plans to support the migration of the dispute management system.
- Identify potential risks and resistance associated with the migration and develop mitigation strategies.
- Communicate changes effectively to all stakeholders, including end-users, management, and technical teams.
- Conduct training sessions and create training materials to ensure smooth adoption of the new system.
- Assist in the planning and execution of the migration project, ensuring timelines and deliverables are met.
- Coordinate with Pega developers and other technical teams to ensure successful system integration.
- Conduct testing and validation of the new system to ensure it meets business requirements and performs as expected.
- Provide ongoing support and troubleshooting during the migration process.
- Engage with business units to understand their needs and expectations from the new system.
- Facilitate workshops and meetings to gather input and feedback from stakeholders.
- Serve as a liaison between business users and technical teams to ensure clear communication and understanding.
- Maintain comprehensive documentation of business requirements, user stories, change management plans, and migration activities.
- Prepare and present regular status reports to project stakeholders and senior management.
- Document lessons learned and best practices to improve future projects.
