Customer Experience Professional
2 weeks ago
Xero is seeking a skilled Customer Experience Professional to join our team. As a key member of our Customer Experience Team, you will play a vital role in providing exceptional support to our customers.
We are looking for someone who is passionate about creating great customer experiences and has a strong understanding of technology and information systems. If you have a proactive approach to work and a growth mindset, we would love to hear from you.
About the Role
- Provide quality service to customers, focusing on finding ways to support them with their issues and queries accurately and within our targeted initial response times.
- Take ownership of enquiries and manage them through to resolution, ensuring Customers are kept up-to-date at all times.
- Communicate outcomes to customers simply, but effectively, ensuring that they are satisfied with the outcomes you give by written responses or by telephone.
- Participate in proactive call campaigns to ensure our customers are getting the most out of Xero.
About Us
Xero is a fast-paced and dynamic work environment where you will have the opportunity to learn and grow with our company. We offer a range of benefits, including generous paid leave, dedicated paid leave to care for your physical and mental wellbeing, and an Employee Assistance Program to access mental health care for you and your family.
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