Healthcare Operations Director
7 days ago
As a Customer Support Manager at Medem Group, you will be responsible for leading our customer support team and driving exceptional customer experiences. We're a leading provider of software solutions for the healthcare industry, and we're committed to delivering effective outcomes for individuals in their care.
Our team is dedicated to providing exceptional customer experiences, and we're seeking a leader who shares our vision. As a key member of our team, you will be responsible for understanding and exceeding customer needs, optimising processes, and enhancing the overall customer journey.
Key Competencies:
- Leadership experience – 5+ years of managing customer support teams in a SaaS or software environment (healthcare tech preferred)
- Customer focus – A collaborative, empathetic approach to enhancing customer experiences
- Problem-solving skills – The ability to identify and address challenges effectively while driving meaningful improvements
- Organisational skills – Proven experience managing in-office and remote teams
- Project management skills – Experience managing customer onboarding projects is a bonus
- Industry knowledge – Knowledge or sector experience is a huge plus
About Our Ideal Candidate:
We are seeking a dynamic and results-driven Customer Support Manager with a proven track record of delivering exceptional customer experiences. Key competencies include:
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing priorities
- Demonstrated ability to build strong relationships with customers and stakeholders
- Proven experience in process improvement and change management
- Strong analytical and problem-solving skills
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