Incident Response Team Member

2 weeks ago


Auckland, Auckland, New Zealand Tangram Full time

Why Join Tangram? As a leader in the security industry, we offer a range of career opportunities and professional development programs designed to help you grow and succeed in your role. Our team is dedicated to providing exceptional service and support, and we are looking for talented individuals who share our commitment to excellence.

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About the Role: As a Dispatch Centre Operator, you will be responsible for:
* Responding to alarm events and incidents in a timely and effective manner
* Maintaining strict adherence to data privacy and confidentiality policies
* Liaising with clients and internal teams to ensure seamless communication
* Investigating delays or service failures and completing comprehensive incident reports

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Requirements: To succeed in this role, you should have a minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment. You should possess strong communication skills, both written and verbal, and be proficient in CRM systems, phone systems, and monitoring interfaces.



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