Current jobs related to AWS Incident Resolution Expert - Auckland, Auckland - Amazon

  • Incident Management Engineer, Aws Incident Detection And Response

    3 days ago

    Auckland, Auckland, New Zealand Amazon Full time

    Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global...

  • Incident Management Engineer, AWS Incident Detection and Response

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global...

  • Incident Management Engineer, AWS Incident Detection and Response

    2 weeks ago

    Auckland, Auckland, New Zealand ENGINEERINGUK Full time

    Incident Management Engineer, AWS Incident Detection and ResponseDESCRIPTIONSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS...

  • Incident Resolution Specialist

    7 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for managing incidents to resolution within agreed SLAs. You will also be involved in coordinating problem management activities to proactively prevent problems from occurring and manage existing problems to resolution within agreed SLAs.You will work...

  • AWS Cloud Support Engineer

    3 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    About You">The ideal candidate will have a strong background in Incident Management and customer ownership. They will be able to drive the resolution of large-scale customer impacting incidents as part of a team rotation and provide critical incident response/management for customer's critical workloads. The candidate must also be able to collaborate with...

  • Technical Resolution Expert

    1 week ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    We're looking for a talented Technical Resolution Expert to join our team! As a key member of our NOC team, you will play a critical role in ensuring seamless customer experiences. You will be responsible for providing expert technical support to customers and delivering real-time solutions to resolve incidents and service requests.Key...

  • Incident and Problem Resolution Specialist

    16 hours ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    **Job Description:**We are seeking an experienced Incident and Problem Analyst to join our team. As a key member of our IT Service Delivery function, you will be responsible for overseeing the Incident & Problem Management processes within our ICT environment.The ideal candidate will have great analyst and problem-solving skills along with the ability to...

  • Global Incident Management Specialist

    3 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Key Responsibilities">The Incident Management Engineer will play a pivotal role in providing communication, emergency response, technical resolver engagement, and incident management for our customers. Key responsibilities include driving the resolution of large scale customer impacting incidents, providing critical incident response/management, contributing...

  • AWS Technical Account Manager

    18 hours ago

    Auckland, Auckland, New Zealand Amazon Full time

    AWS Technical Account Manager (TAM) - Amazon Connect / Contact Centre, ES - NZJoin AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an AWS Technical Account Manager (TAM), you will provide architectural and operational guidance to New Zealand's largest and fastest-growing customers, helping them achieve maximum value from AWS...

  • Security Incident Response Manager

    2 weeks ago

    Auckland, Auckland, New Zealand ECL Kontor Full time

    Job SummaryWe're seeking a seasoned Security Incident Response Manager to join our team at ECL Kontor. The successful candidate will have a strong background in incident response procedures, including containment, eradication, and recovery, and significant experience working with large-scale cloud environments (AWS, GCP, etc.).The ideal candidate will have a...

AWS Incident Resolution Expert

2 weeks ago

Auckland, Auckland, New Zealand Amazon Full time

About the Role

AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. As an Incident Management Engineer, you will play a pivotal role in providing communication, emergency response, technical resolver engagement, and incident management for our customers.

In this position, you will drive the resolution of large-scale customer impacting incidents as part of a team rotation, drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams, and provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads.