Cloud Systems Support Professional
5 days ago
This is a unique opportunity to join a high-performing team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will play a critical role in delivering exceptional customer experiences and driving technical excellence within our organization. You will work closely with our internal teams to troubleshoot complex technical issues, develop and deliver training content, and collaborate on process improvement initiatives.
Your Key Responsibilities:
* Provide technical support and guidance to customers using AWS services for media and content delivery
* Troubleshoot complex technical issues in Linux and Windows environments
* Collaborate with internal teams to develop and deliver training content
* Participate in process improvement initiatives to enhance customer experience
* Stay up-to-date with the latest AWS services and features
Requirements:
* Bachelor's degree in Computer Science or related field
* 2+ years of experience in technical support or customer-facing role
* Strong understanding of cloud computing concepts, networking, and system administration
* Experience troubleshooting complex technical issues in Linux and Windows environments
* Excellent communication and problem-solving skills
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