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Technical Content Specialist

1 week ago

Auckland, Auckland, New Zealand Vista Group Full time

Company Overview

Vista Group is a dynamic and collaborative organization that values inclusivity, diversity, and equal opportunity for all staff and candidates. We are committed to offering a range of benefits that enhance our employees' work-life balance, career development, and overall well-being.

Job Description

As a Technical Communicator at Vista Group, you will play a key role in creating engaging technical content across multiple formats. Your primary responsibilities will include:

  1. Developing, writing, and editing a variety of technical documentation, including video tutorials and demonstrations;
  2. Collaborating with product teams to define and implement content strategies that align with product roadmaps and user needs;
  3. Utilizing analytics tools to track user behavior, measure document and video effectiveness, and identify areas for improvement;
  4. Conducting user research and usability testing to ensure that documentation and video content meet user needs;
  5. Managing multiple documentation and video projects simultaneously, prioritizing tasks, meeting deadlines, and coordinating with cross-functional teams.

Required Skills and Qualifications

  • A minimum of 3+ years of experience in technical writing or a related field;
  • Strong written and verbal communication skills;
  • Proficiency in technical writing tools and software (e.g., MadCap Flare, Adobe FrameMaker, Microsoft Office Suite);
  • Experience with content management systems (CMS);
  • Knowledge of HTML, CSS, and JavaScript;
  • Experience in video capture tools (Loom, Camtasia, Adobe);
  • Able to quickly learn new technologies and concepts;
  • A keen eye for detail and accuracy;
  • A passion for creating high-quality technical content.

Benefits

  • Excellent work-life balance, including a 4 ½ day working week;
  • Hybrid working arrangement;
  • Medical and Life insurance;
  • Volunteer day, enhanced paid parental leave, and wellness benefits;
  • Strong mentoring & career development focus;
  • Fun team events, including the Vista Innovation Cup.