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Tesla Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Tesla Customer Service Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences by providing timely and effective resolutions to vehicle-related issues.
About Tesla
Tesla is a pioneering electric vehicle manufacturer that is dedicated to accelerating the world's transition to sustainable energy. We are committed to pushing the boundaries of innovation and making electric vehicles accessible to everyone.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat, providing prompt and accurate solutions to their vehicle-related concerns.
- Collaborate with internal teams to resolve complex issues and ensure seamless customer experience.
- Educate customers on how to self-serve, including directing them to online resources and scheduling appointments with local service teams.
- Accurately record issues and data into CRM/Vehicle Support System.
- Provide an exceptional customer experience every day.
Requirements
- Minimum 2 years of relevant work experience in customer-facing roles.
- Strong attention to detail and excellent written and verbal communication skills.
- Passion for delivering great customer experiences with ability to identify customer needs and provide appropriate solutions.
- Ability to manage multiple concurrent priorities in fast-paced and high-pressure environment.
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with.
- An interest in technology, particularly Tesla products, and agility at learning new products and features.
- A rock-solid work ethic and a strong team-oriented personality.
- Evidence of exceptional ability and a passion for accelerating the world's transition to sustainable energy.
Benefits
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them.
- Bike to work – $10 per day if you cycle to work.
- Birthday Leave & Volunteer Leave.
