Client Experience Liaison

7 days ago


Christchurch, Canterbury, New Zealand Psicon Ltd Full time

About Psicon Ltd.
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential, as well as a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment, and kindness. Our goal is to deliver the best possible customer service, while also achieving the most efficient and effective clinical work.

About The Role

As a Client Experience Administrator, you will play a vital role in ensuring the smooth and efficient handling of administrative tasks related to complaints, client feedback, and service improvement initiatives. You will provide support to the Client Experience Lead and other stakeholders by maintaining records, coordinating communications, and assisting in the investigation process. This role requires excellent interpersonal and judgement skills, as well as the ability to work under pressure while maintaining a calm professional demeanor.

Key Responsibilities
  • Answering telephone calls and responding to email enquiries.
  • Providing a knowledgeable and friendly service to our clients.
  • Assisting in the administration of complaint investigations, ensuring accurate record-keeping and timely documentation of key findings.
  • Ensuring that the highest level of customer service is provided to every individual you have contact with in the role.

Our ideal candidate has experience working within a customer-focused administration role, is able to establish and maintain productive professional relationships with colleagues, and is committed to delivering high-quality service and achieving the highest standards of client care.



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