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Clinical Technology Support Professional

1 week ago

Christchurch, Canterbury, New Zealand Zoll Medical Corporation Full time

Main Responsibilities:

  1. Conduct Preventative Maintenance and Repairs on all ZOLL devices according to OEM specifications
  2. Perform PM (in-house or field) according to device service manual
  3. Perform Electrical Safety Testing according to AS/NZS 3551 standards
  4. Troubleshoot and repair all ZOLL devices
  5. Arrange repair/replacement devices with ZOLL US
  6. Log the device through the online Service Community Portal (SCP)
  7. Note the Service Repair (SR) number allocated via the Portal
  8. Prepare the device to be shipped to the US once the SR number has been received
  9. Consolidate the shipment to be sent to the US, typically every few weeks based on numbers
  10. Label/tag each device with information required, providing SR numbers and list of items for US Customs
  11. Sometimes, send an electronic form to WH clarifying a requirement for a loan unit to be sent to the client
  12. Conduct AT on all new replacement devices from the US
  13. Conduct PM on all repaired devices returning from the US
  14. Provide technical support on ZOLL devices
  15. Offer advice on operational and technical enquiries received from internal and external stakeholders
  16. Possibly source help/assistance from the US on technical enquires
  17. Assist Customer Service with client queries which may be either technical or stock
  18. Troubleshoot with clients on AEDs
  19. Conduct testing on ex demo (non-capital) equipment
  20. Troubleshoot with internal staff on returns that have no notification
  21. Review pricing with the Operations Manager for Fire Devices and Ventilators
  22. Provide manuals to enquiring customers and sales reps
  23. Manage the Out of Box Failure (OBF) process for all devices