Field Service Engineer

1 week ago

Auckland, Auckland, New Zealand STERIS Canada Corporation Full time

Select how often (in days) to receive an alert:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

As our business grows, we are looking to further strengthen our service organisation by hiring a Field Service Engineer to perform equipment installation, validation, service, and repair for all ranges of STERIS equipment within assigned territory in New Zealand.

You will provide User Training and troubleshooting support in the New Zealand market as required as well as assist the Service Manager / Director in managing spare parts inventory and documentation.

If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on

What You Will Do
  • Develop and implement technical service function for STERIS equipment.
  • Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
  • Interface with customers via customer visits, telephone, and email to provide quality product support.
  • Provide in-service sessions for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
  • Provide applications, user, and technical training.
  • File product complaints according to company procedures.
  • Assist with spare parts inventory management for various products.
  • Identify training needs and make recommendations.
  • Maintain preventive maintenance and troubleshooting documentation accordingly.
  • Document and update internal procedures.
  • Manage and maintain equipment and spares database file through accurate documentation of movement, tracking, and repair statuses.
  • Deliver a superior level of customer after-sales support.
Experience, Skills and Abilities Needed
  • Trades Certificate, Engineering Certificate/Diploma with strong hands-on technical service experience with medical equipment.
  • Experience in troubleshooting, repair, modification, overhaul, or refurbishment of standard and special purpose equipment and systems components.
  • Must be able to operate a computer, have an intermediate understanding of DOS and Windows, as well as be proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint.
  • Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
  • Customer-oriented and focused.
  • Travel within New Zealand as assigned. May require occasional travel outside of New Zealand.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Job Category: Service/Technical Services

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