Customer Experience Coordinator Senior

7 days ago


Lower Hutt, Wellington, New Zealand Ventia Pty Limited Full time

About the Role

This is a key position within our hardworking and dedicated VOC team. As a Customer Experience Coordinator Senior, you will be responsible for providing exceptional customer service across all communication channels.

You will use first call resolution techniques to efficiently address stakeholder inquiries, keeping them informed with relevant service information. Additionally, you will triage customers effectively to the appropriate teams when needed.

Your role involves meeting project KPIs, SLAs, and AHT targets while maintaining high-quality standards aligned with Ventia's business guidelines.

Key Responsibilities:

  • Provide exceptional customer service across all communication channels
  • Use first call resolution techniques to efficiently address stakeholder inquiries
  • Triage customers effectively to the appropriate teams when needed
  • Meet project KPIs, SLAs, and AHT targets

About You

The ideal candidate will excel in prioritizing tasks, possess strong organizational skills, demonstrate exceptional critical thinking abilities, and have a solid background in operational and logistics management.

What's in It for You?

  • Enjoy a strong, connected team that puts people's safety first
  • Join a contract that supports essential and critical services
  • Enjoy a fast-paced and dynamic team environment


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