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Customer Solutions Expert

1 week ago

Lower Hutt, Wellington, New Zealand Kiwibank Full time

Kiwibank is dedicated to supporting the financial wellbeing of our customers. As a Customer Solutions Expert, you'll play a critical role in delivering exceptional service and finding innovative solutions to meet their needs.

Your primary responsibilities will include:

  1. Providing expert advice on Kiwibank products and services to customers in default or requiring financial assistance.
  2. Collaborating with cross-functional teams to develop and implement effective solutions.
  3. Communicating complex information in a clear and concise manner, ensuring customers understand their options and make informed decisions.
  4. Participating in continuous improvement initiatives to enhance the overall customer experience.

We're looking for a candidate with outstanding communication skills, a customer-centric approach, and a passion for delivering results-oriented solutions.

Join us at Kiwibank and contribute to our mission of making a positive impact on people's lives.