Telehealth and Hearing Solutions Coordinator

6 days ago


Taupo, New Zealand Sonova AG Full time
About the Role

This role is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Tele-Assistant. As a Tele-Assistant, you will provide support to TeleAudiology in the clinic, ensuring the smooth running of consultations and providing exceptional service to clients.

Key Responsibilities
  • Clinic operations: Oversee the day-to-day management of the clinic, ensuring efficient administrative tasks are completed.
  • Reception duties: Provide exceptional service to clients, handling all reception responsibilities with a welcoming and professional demeanor.
  • Diary management: Effectively manage the clinic diary to ensure smooth scheduling and operations.
  • Administrative tasks: Process insurance applications, government subsidies, and ACC claims in a timely and accurate manner.
  • Data management: Run daily reports through our CRM system to track progress and identify areas for improvement.
  • Technical skills: Receive full training to perform in-house hearing aid repairs and provide technical support in the clinic to remote Audiologists who conduct consultations via video technology.
About You
  • You have a genuine desire to help people, offering exceptional service and care to every client.
  • You are eager to develop your knowledge in Audiology, with the potential to train as a Tele Assistant.
  • You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
  • You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.


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