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Customer Service Specialist

1 week ago

Auckland, Auckland, New Zealand Fletcher Building Limited Full time
Job Overview

We're looking for a skilled Warehouse Sales Associate to join our team. As a key member of our Branch Support Team, you'll play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our trade counter.

Main Responsibilities:
  1. Provide outstanding customer service to a diverse range of customers, including tradespeople, businesses, and homeowners.
  2. Process sales transactions accurately and efficiently.
  3. Loading and unloading goods from customer vehicles, ensuring safe and secure transportation.
  4. Assisting customers with returns and repairs, resolving issues promptly and professionally.
  5. Pulling orders to prepare them for delivery, maintaining accurate inventory levels.
  6. Contributing to a well-organised warehouse environment, adhering to health and safety protocols.
  7. Maintaining high standards of stock rotation, cycle counting, and shelving.
Your Skills:

To excel in this role, you'll need excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Proficiency in both Mandarin and English is essential, as is physical fitness for manual handling and heavy lifting.

What We Offer:
  • A competitive hourly rate and staff-buying privileges.
  • Opportunities for career growth and development within the Fletcher Building Group.
  • An Employment Education Fund to support your ongoing education and training.
  • A comprehensive Health & Wellbeing program, including an Employee Assistance Program.
  • The chance to be part of a dynamic, inclusive team culture.