Network Systems Administrator

6 days ago


Auckland, Auckland, New Zealand Jack Links Protein Snacks Full time

Our Culture

At Jack Link's, we embrace the wild side. We've transformed a family recipe into a snacking sensation. Our close-knit, dynamic team values collaboration, growth, and excellence.

Job Description

In this high-impact role, you'll provide both 1st and 2nd level IT support across our APAC sites, serving various teams including Manufacturing, Finance, Marketing, Sales, and Operations. The position is highly visible, representing the IT function and working closely with IT teams across the US and European regions.

Key Responsibilities:

  • Respond to service requests from end users, addressing complex and challenging issues related to hardware, software, and network connectivity.
  • Collaborate with IT teams to design, configure, maintain and troubleshoot network devices such as routers, switches, and firewalls.
  • Drive IT asset lifecycle management, playing an integral role in identifying & proposing solutions and managing upgrades.
  • Collaborate with HR & Team Managers to assess and define end user needs, managing all aspects of IT related to both on & offboarding.
  • Own the delivery of infrastructure projects, collaborating with stakeholders and team members to ensure outcomes are achieved.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Information Systems Networking, or a related field (or equivalent experience).
  • Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are advantageous.
  • Proven experience in IT support, particularly in 1st and 2nd level troubleshooting.
  • Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP, VPN, etc.).
  • Experience with IT tools and software such as Microsoft Office 365, Active Directory, and remote desktop support applications.


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