Telecommunications Systems Engineer

5 days ago


Auckland, Auckland, New Zealand Infosys Limited Full time
About the Role

We are looking for an experienced Telecommunications Systems Engineer to join our team. In this role, you will be responsible for designing, implementing, and maintaining telecommunications systems to meet the needs of our customers.

You will work closely with our network engineers and service providers to troubleshoot voice network issues, including call quality problems, voice packet loss, latency, and jitter. You will analyze call logs, signaling messages, and network traces to diagnose and resolve voice-related issues.

  • Design and implement telecommunications systems to meet customer needs
  • Troubleshoot voice network issues, including call quality problems, voice packet loss, latency, and jitter
  • Analyze call logs, signaling messages, and network traces to diagnose and resolve voice-related issues

System Administration and Integration

You will administer Genesys (Premise and CCaaS) applications, including system configuration, user provisioning, dial plan management, and trunk configuration. You will integrate Genesys telephony systems with unified communications (UC) platforms, collaboration tools, and business applications.

End-User Support and Training

You will provide technical support and assistance to end-users regarding telephony hardware, software clients, and mobile applications. You will develop and deliver training materials, user guides, and knowledge base articles on Genesys telephony systems and features.



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