Customer Success Manager

2 days ago


Rotorua, Bay of Plenty, New Zealand Lotto NZ Full time

**About the Role:**

We're looking for a highly skilled Relationship Manager to join our team in the Bay of Plenty and surrounding areas. As a Relationship Manager, you will be responsible for managing all aspects of the relationship with our retailers, from opening new stores to ensuring ongoing success.

You will be working closely with our retailers to provide support and guidance to ensure their ongoing success. This role requires excellent communication skills, time management, and leadership abilities.

**Key Responsibilities:

  1. Build and maintain trusting and collaborative relationships with retailers.
  2. Ensure winning customer experiences in all stores by gathering customer insights and using them to improve the in-store experience.
  3. Champion our Play Smart programme to minimise the risk of harm from problem and underage gambling.
  4. Manage the end-to-end process of store openings, closures, and upgrades, ensuring compliance with all relevant standards and documentation.
  5. Deliver training to retailers and their staff on Lotto NZ systems, processes, and products.
  6. Ensure the safe installation and maintenance of Lotto NZ equipment in stores.

**What We're Looking For:**

  • A thorough knowledge of the retail industry with 5+ years of experience.
  • Leadership and conflict resolution skills.
  • Analytical skills to use data to develop sales plans and identify key retail drivers.
  • A current clean New Zealand driver's licence (this role has a company vehicle as a tool of the trade).


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