Hearing Care Assistant

6 days ago


Taupo, New Zealand Sonova AG Full time
About the Role

The role of the Tele-Assistant is to provide support to TeleAudiology in the clinic, ensuring the smooth running of consultations. This includes helping to provide quality hearing assessments and hearing aid fitting services, as well as facilitating an excellent client journey.

Key Responsibilities
  • Clinic operations: Oversee the day-to-day management of the clinic, ensuring efficient administrative tasks are completed.
  • Reception duties: Provide exceptional service to clients, handling all reception responsibilities with a welcoming and professional demeanor.
  • Diary management: Effectively manage the clinic diary to ensure smooth scheduling and operations.
  • Administrative tasks: Process insurance applications, government subsidies, and ACC claims in a timely and accurate manner.
  • Data management: Run daily reports through our CRM system to track progress and identify areas for improvement.
  • Technical skills: Receive full training to perform in-house hearing aid repairs and provide technical support in the clinic to remote Audiologists who conduct consultations via video technology.
About You
  • You possess a genuine desire to help people, offering exceptional service and care to every client.
  • You are eager to develop your knowledge in Audiology, with the potential to train as a Tele Assistant.
  • You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
  • You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.
Benefits
  • A friendly and social environment with generous recognition and social budgets to celebrate and nurture your social wellbeing.
  • Rewarding salaries and bonuses designed to recognize your expertise and exceptional performance.
  • Substantial Parental Leave Package & Paid Partners Leave.
  • A $200 Wellbeing Allowance to spend on your health and wellbeing.
  • Triton Perks – exclusive discounts to over 80 retailers and service providers.
  • Extra leave days: Birthday, YOU day, Community leave, etc.
  • Free Financial Advice Sessions.
  • Free office parking.


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