Customer Service Team Leader

2 days ago


Dunedin, Otago, New Zealand The Warehouse Full time

About the Role:

We are seeking a dedicated and enthusiastic individual to join our team as a Sales Support 2IC. In this role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the 'front of house'.

Your key responsibilities will include:

  • Supporting the Sales Support Manager in leading the team and implementing process improvements.
  • Developing and maintaining effective relationships with internal stakeholders and external partners.
  • Providing exceptional customer service and resolving customer complaints in a timely and professional manner.
  • Assisting with back-of-house operations, including ensuring that internal audit requirements are met and daily administrative tasks are completed in a timely manner.

About You:

We are looking for an individual who has demonstrated retail experience in a large-scale, big-box environment. The ideal candidate should possess strong leadership skills, excellent written and verbal communication abilities, and a passion for enhancing both customer and employee experiences.

What We Offer:

As a member of our team, you can expect:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work in a fast-paced and ever-changing retail environment.
  • Access to discounts across our brands.
  • A birthday leave and a Here for Good Leave.


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