Customer Service Team Leader
2 days ago
About the Role:
We are seeking a dedicated and enthusiastic individual to join our team as a Sales Support 2IC. In this role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the 'front of house'.
Your key responsibilities will include:
- Supporting the Sales Support Manager in leading the team and implementing process improvements.
- Developing and maintaining effective relationships with internal stakeholders and external partners.
- Providing exceptional customer service and resolving customer complaints in a timely and professional manner.
- Assisting with back-of-house operations, including ensuring that internal audit requirements are met and daily administrative tasks are completed in a timely manner.
About You:
We are looking for an individual who has demonstrated retail experience in a large-scale, big-box environment. The ideal candidate should possess strong leadership skills, excellent written and verbal communication abilities, and a passion for enhancing both customer and employee experiences.
What We Offer:
As a member of our team, you can expect:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The opportunity to work in a fast-paced and ever-changing retail environment.
- Access to discounts across our brands.
- A birthday leave and a Here for Good Leave.
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