Complex Claims Expert

2 weeks ago


Auckland, Auckland, New Zealand Suncorp Group Limited Full time
Suncorp Group Limited Overview

Suncorp Group Limited is proud to be part of the Suncorp Group family, working alongside some of Australia and New Zealand's most trusted names in insurance. We're committed to delivering faster, simpler, and better outcomes for our customers and corporate partners.

In this role, you'll work closely with our team to provide excellent customer service while navigating complex claims scenarios. You'll need to balance regulatory requirements with customer needs, ensuring a fair and empathetic approach to each situation.

Required Skills and Qualifications:
  • Proven experience in the insurance industry, ideally in motor claims or complaints resolution.
  • Strong written communication skills, confident in drafting clear, concise, and professional letters and emails.
  • A high level of empathy, emotional intelligence, and resilience, especially when having tough conversations.
  • Sound judgment and ability to balance customer needs with business and regulatory requirements.
  • Strong analytical and investigative skills, with attention to detail.
  • Excellent time management, organisational, and case management skills.


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