Senior Care Redress Coordinator

7 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time

Join Our Team

We're seeking an experienced Senior Claimant Support Specialist to join our Historic Claims team. As part of this role, you'll work closely with claimants to provide end-to-end management of their claims, ensuring they receive positive outcomes and experience mana manaaki (a positive experience every time).

Key Responsibilities:

  • Deliver high-quality outcomes for claimants, ensuring they receive positive results.
  • Provide support, mentoring and guidance to other staff members.
  • Manage complex cases and provide culturally responsive support.
  • Work collaboratively with technical experts to facilitate input and ensure claimants receive the support they need.

Requirements:

  • A proven track record of working with individuals affected by trauma or abuse.
  • Experience in providing culturally responsive support and working with Maori communities.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • High level of organisational and time management skills.

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