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Customer Experience Ambassador

1 week ago

Auckland, Auckland, New Zealand Avani Hotels And Resorts Full time

About Minor Hotels

Minor Hotels is a global hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries. Our brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.

We are looking for a full-time Guest Service Agent to join our team at AVANI Auckland Metropolis Residences. The ideal candidate will have a passion for delivering exceptional customer service and a warm welcome to our guests.

Main Responsibilities:

  • Provide a seamless check-in experience for guests, addressing any immediate needs or inquiries.
  • Maintain clear communication with guests, colleagues and stakeholders across various channels.
  • Process guest reservations, updates and special requests efficiently using property management systems.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.

Requirements:

  • Demonstrated background in delivering high-quality service within a hotel or hospitality environment.
  • Exceptional ability to articulate information clearly and effectively.
  • Able to deliver an exceptional standard of service, exceeding guest expectations.

Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • 20% discount on accommodation for friends and family.
  • Access to Minor Hotels ANZ paid parental leave benefits.