Customer Service Centre Agent
5 days ago
Tangram Overview
Tangram is a leading provider of security solutions in New Zealand, committed to delivering exceptional results for our clients. Our team is dedicated to providing proactive and reactive security services, leveraging cutting-edge technology to ensure the highest level of service quality.
Job Description
This role involves managing security alerts, ensuring swift responses to incidents, and maintaining high levels of customer service. As a key member of our dispatch team, you will work closely with our team to ensure smooth dispatch operations, focusing on accuracy, timeliness, and professionalism.
Key Responsibilities
- Manage security alerts and respond to incidents in a timely and efficient manner
- Investigate delays or service failures and ensure comprehensive incident reports are sent
- Maintain strict adherence to data privacy and confidentiality policies
- Liaise with clients and handle sensitive information professionally
- Log all events accurately, ensuring clear communication with clients and internal teams
Requirements
- Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment
- Strong communication skills, with an excellent command of English (both written and verbal)
- Experience working with CRM systems, phone systems, and monitoring interfaces
- Positive, professional, and friendly phone manner
- Strong problem-solving skills and ability to take ownership of tasks
- Eye for detail and ability to manage confidential information with discretion
Benefits
- Day shift roster from 06:00 to 16:00, Monday to Friday
- Fixed-term position for 10 months
- Free parking onsite for your convenience
- Access to Tangram's Perks Program, with discounts across a wide range of retailers, petrol, and groceries
- Ongoing training and development to help you grow in your role
- Welfare checks and a strong company culture focused on your health and safety
- Full access to EAP services, including confidential counseling and financial budgeting support for you and your family
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