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Enterprise Helpdesk Professional
1 week ago
One New Zealand is committed to delivering exceptional customer experiences through innovative technology solutions. Our Enterprise Service Desk Analysts play a critical role in ensuring our customers receive timely and effective support.
We are seeking a highly skilled and experienced Enterprise Service Desk Analyst to join our team. The successful candidate will possess strong technical skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Your role will include troubleshooting issues, answering questions, and resolving incidents related to our company's network products. You will also document and track incidents, escalating them to higher-level support teams as needed.
The ultimate goal of our enterprise service desk analysts is to provide efficient resolutions for our enterprise customers when they experience issues with One's products and services.
Key Responsibilities- Troubleshoot issues and resolve incidents related to our company's network products.
- Provide technical support and assistance to our government and corporate customers.
- Document and track incidents, escalating them to higher-level support teams as needed.
- Communicate with users in a professional manner, both verbally and in writing.
We value Heart, showing up as our best selves in every situation. We have Grit to deliver a radically better world for our customers. We embrace Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will provide opportunities for career growth and development. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
