Retail Sales Manager
3 days ago
**About Vodafone New Zealand Limited**
Vodafone is a leading telecommunications company that aims to help create a better-connected Aotearoa. We're focused on investing in simpler and better products and services for New Zealanders.
We're looking for an experienced Retail Sales Manager to join our One NZ Retail Team as a Floor Lead. In this role, you'll be the driving force behind our sales, inspiring and guiding a team of passionate Customer Champions to deliver exceptional customer experiences.
The ideal candidate will have a proven track record of working to sales targets, delivering exceptional customer service, and leading high-performing teams. You'll also have experience in coaching, mentoring, or managing others, with a flexible schedule to work rotational shifts, including evenings and weekends.
As a member of our team, you'll engage in unique workplace experiences, be exposed to exciting technology, and gain opportunities for learning beyond Aotearoa. We're proud to be Rainbow Tick certified and champion diversity of thought, perspective, and background.
**Key Responsibilities:**
- Lead and inspire a team of Customer Champions to achieve sales targets and deliver exceptional customer experiences
- Collaborate with the Retail Lead, Area Lead, Market Lead, HRBP, and People & Planning to meet employee resource needs
- Ensure every customer leaves thrilled with their One New Zealand Retail experience
- Drive sales through enthusiasm and determination
- Recruit and grow new team members alongside the Retail Lead and Talent Acquisition team
- Develop talent by fostering continuous growth and development within the team
**What You'll Bring:**
- Experience in Retail or Telecommunications
- Sales savvy: Proven track record of working to sales targets
- Customer Service Pro: Strong background in delivering exceptional customer service
- Leadership Experience: At least 6-12 months of experience in coaching, mentoring, or managing others
- Flexible Schedule: Comfortable working rotational shifts, including evenings and weekends
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