Infrastructure Coordinator
5 days ago
About the Role: The Data Centre Delivery Coordinator is responsible for ensuring seamless customer experience through operational excellence. This involves being a first point of contact for customers, scheduling operational tasks, and managing customer information to ensure complete satisfaction within defined processes and standards.
Schedule Management: Responsible for maintaining accurate schedules for on-site operations teams to undertake customer operational work, including installations, decommissions, and cabling work.
Customer Focus: Must possess strong customer service skills with an ability to empathise and prioritise customer needs.
Key Responsibilities:
- Ensure outstanding customer experience through operational excellence
- Act as the first point of contact for customers
- Schedule operational tasks as required
- Manage and maintain all customer information and monitor that information to ensure it is kept up to date and in the correct place
- Management of resources to deliver customer requests
- Liaising with internal teams to ensure delivery to the customer
- Providing up-to-date and timely information to relevant groups on the status of customer projects and changes as required
- Responsible for coordinating the end-to-end implementation of customer requests
What You'll Bring:
- Good understanding of Health and Safety and compliance
- Outstanding organisational and time-management skills
- Strong customer service focus with the ability to empathise as well as prioritise customer's needs
- Adaptable, flexible and willing to embrace change
- Able to apply logic and best practice to problem solving
- Professionalism and maturity
- Strong Health and Safety focus to enable a positive safety culture
- Ability to work well independently or in a team environment
- Customer service background
- Able to deal with emergencies and conflict situations calmly and effectively
- Extensive experience in operational efficiencies and operational process creation and reviews
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