Infrastructure Coordinator

5 days ago


Wellington, Wellington, New Zealand Datacom Full time

About the Role: The Data Centre Delivery Coordinator is responsible for ensuring seamless customer experience through operational excellence. This involves being a first point of contact for customers, scheduling operational tasks, and managing customer information to ensure complete satisfaction within defined processes and standards.
Schedule Management: Responsible for maintaining accurate schedules for on-site operations teams to undertake customer operational work, including installations, decommissions, and cabling work.
Customer Focus: Must possess strong customer service skills with an ability to empathise and prioritise customer needs.
Key Responsibilities:

  • Ensure outstanding customer experience through operational excellence
  • Act as the first point of contact for customers
  • Schedule operational tasks as required
  • Manage and maintain all customer information and monitor that information to ensure it is kept up to date and in the correct place
  • Management of resources to deliver customer requests
  • Liaising with internal teams to ensure delivery to the customer
  • Providing up-to-date and timely information to relevant groups on the status of customer projects and changes as required
  • Responsible for coordinating the end-to-end implementation of customer requests

What You'll Bring:
  • Good understanding of Health and Safety and compliance
  • Outstanding organisational and time-management skills
  • Strong customer service focus with the ability to empathise as well as prioritise customer's needs
  • Adaptable, flexible and willing to embrace change
  • Able to apply logic and best practice to problem solving
  • Professionalism and maturity
  • Strong Health and Safety focus to enable a positive safety culture
  • Ability to work well independently or in a team environment
  • Customer service background
  • Able to deal with emergencies and conflict situations calmly and effectively
  • Extensive experience in operational efficiencies and operational process creation and reviews


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