Data-Driven Operations Manager

3 days ago


Auckland, Auckland, New Zealand Nz Post Full time

About the Opportunity
We're looking for a driven and analytical individual to join our team as a Data-Driven Operations Manager. In this role, you'll be responsible for managing the operational performance of our Customer Service Team, ensuring we have the right resources in place to meet customer demands while driving efficiencies aligned with our strategic goals.

Responsibilities:
  1. Manage the operational performance of our Customer Service Team, ensuring the right resources are in place to meet customer demands.
  2. Lead, mentor, and develop a team of reporting analysts and workforce planning specialists to ensure high engagement and professional growth.
  3. Develop and implement workforce planning strategies to ensure service demands are met.
  4. Use analytical tools to forecast trends, manage resources, and optimize allocation to maintain excellent service levels.

About You
You'll be an experienced people leader with strong technical knowledge, ideally in data analysis, insights, and capacity planning within a call centre environment. Combine this with a collaborative approach, continuous improvement mindset, and excellent communication skills. We're passionate about delivering the best for New Zealanders and contributing to the growth and prosperity of Aotearoa.



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