Trade Counter Sales and Service Representative

4 days ago


Auckland, Auckland, New Zealand Fletcher Building Limited Full time
Job Description Summary

We're seeking a highly skilled Trade Counter Sales and Service Representative to join our team. As a key member of our Branch Support Team, you'll play a critical role in delivering exceptional customer service and ensuring the smooth operation of our trade counter.

Main Responsibilities:
  • Provide outstanding customer service to a diverse range of customers, including tradespeople, businesses, and homeowners.
  • Process sales transactions accurately and efficiently.
  • Loading and unloading goods from customer vehicles, ensuring safe and secure transportation.
  • Assisting customers with returns and repairs, resolving issues promptly and professionally.
  • Pulling orders to prepare them for delivery, maintaining accurate inventory levels.
  • Contributing to a well-organised warehouse environment, adhering to health and safety protocols.
  • Maintaining high standards of stock rotation, cycle counting, and shelving.
Your Qualifications:

To succeed in this role, you'll need proven experience in customer service, either in a retail sales environment or a warehouse setting. Strong interpersonal skills and the ability to build rapport with customers are essential, along with excellent communication skills and proficiency in both Mandarin and English.

Our Benefits:
  • A competitive hourly rate and staff-buying privileges.
  • Opportunities for career growth and development within the Fletcher Building Group.
  • An Employment Education Fund to support your ongoing education and training.
  • A comprehensive Health & Wellbeing program, including an Employee Assistance Program.
  • The chance to be part of a dynamic, inclusive team culture.


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