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Retail Solutions Specialist
7 days ago
**Job Description**
We're seeking an experienced Sales and Service Expert to join our retail store team in Whakatane. As a Customer Champion at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs.
You'll have the chance to turn every in-store interaction into an engaging experience, ensuring consistency across all channels. Whether it's through face-to-face interactions, voice calls, or messaging, you'll champion every step from start to finish.
We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau.
Ko to mahi – what you'll do:
- Ensure that One NZ customers' needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.
- Deliver a high standard of customer experience resolving sales/service/technical issues in a timely manner.
- Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
Na tou rourou - what you'll bring:
- Previous experience in a sales or customer service environment.
- Tech knowledge and understanding of products and services.
- Motivation to achieve/exceed KPIs and targets.
- Comfortable working rotational shifts including evenings and weekends.
